Martin Louis

Senior Engineering Leader | AI/ML & Platform Innovation | Technology Strategist | Transforming Enterprise Solutions at PayPal

Phone
Email
https://www.linkedin.com/in/martin-louis/

Austin, TX

Summary

As a transformative technology leader with over 15 years of global leadership experience, I excel in architecting groundbreaking technological solutions that redefine industry standards.

Strategic Capabilities:

• Spearheading AI/ML and Generative AI transformations
• Building robust, secure enterprise platforms
• Driving cross-functional product innovation
• Leading high-performance global engineering teams

Technical Expertise:

• Mastery in advanced AI/ML model development
• Proficient in cloud-native architecture
• Innovating hyper-personalization strategies
• Implementing knowledge graphs
• Designing customer data platforms (CDP)

Key Differentiators:

• Consistently delivering over $10M in technological value
• Expertly bridging technical innovation with business strategy
• Proven track record in regulatory compliance and security excellence

I am actively seeking to lead large-scale technology transformations as a Director of Engineering, where my strategic vision and deep technical expertise will drive substantial organizational impact.

Experience

Senior Engineering Manager: Global Proactive Care Technology and Services
PayPal
United States

• Transformed the content management system (CMS) for personalized global marketing sites.
• Launched multiple enterprise platforms that significantly enhance customer service and sales experiences.
• Developed a proactive care platform for multi-channel outreach, leveraging CDP and near-real-time customer journey events for dynamic segmentation.
• Successfully implemented personalized recommendations and a knowledge graph for optimized contact channel recommendations.
• Led diverse technical teams across various projects, including UX design, web development, native app development, SDK integration, AI/ML implementation, data engineering, NLP, and Generative AI.
• Established a visionary Enterprise Content Management Ecosystem for PayPal, effectively addressing orphaned webpages, thus reducing compliance and regulatory audit risks.
• Delivered a minimum viable product (MVP) for enterprise teams in just 3 months, drastically improving customer experience in product discovery and onboarding.
• Developed publishing tools and plugins that empower content creators, enhancing efficiency in content linking, search, recommendations, and usage analytics, all while ensuring adherence to compliance standards.
• The extendable architecture and SDK provided developers with the flexibility to incorporate plugins and features, evolving to meet the organization’s demands.
• Introduced a Generative AI assistant that serves as a collaborative tool for content creators, enhancing creativity and efficiency on the platform.

Limited Partner
x-Ray Commerce
08/2023 - 12/2023
United States

Company Description:
XRAY delivers tailored recommendations that optimize product listings for higher conversion rates, enabling e-commerce businesses to thrive across platforms from a single account—eliminating the need for costly ad boosts.

Key Achievements:

• Revolutionized CMS solutions, boosting platform efficiency by 30%.
• Cut onboarding time by 50%, significantly enhancing customer experience.
• Achieved a 25% increase in product discovery through strategic AI tools.
• Led the engineering team to deliver an MVP in just 3 months, demonstrating agile execution.

Certifications

• Oracle Knowledge Management
• Elastic Search and Kibana Training
• Sun Certified Java Programmer
• IBM Certified Database Associate
• Six Sigma Green Belt
• IBM Certified Associate Developer
• Information Architecture Fundamentals (Udemy)
• Collaborative Leadership (LinkedIn)
• Contentful Certified Professional
• Certified Product Manager (CPM, Product School)

Awards

• Nominee for CSC Chairman's Technical Excellence Award
• Winner of Covansys CORE Award

Experience

Member of Technical Staff
PayPal
10/2011 - 07/2018
Austin, TX

Company Description:
Led technical decisions, architecture, and execution of customer self-service and knowledge management solutions at PayPal, employing a hybrid approach that merges off-the-shelf and in-house software for faster time-to-market and enhanced resilience.